Support
We're here to help
How to get support
Submit a Ticket
Log in to your control panel to raise a support ticket. This is the fastest way to get help with technical issues or account queries.
Go to Control PanelCall Us
Phone support is available Monday to Friday, 9:00 am – 5:30 pm. For critical incidents outside these hours, please use email or submit a ticket and mark it as P0 or P1.
+44 7584 048 875Email Us
Email support is monitored outside phone hours. P0 and P1 incidents are responded to 24/7 — please mark your subject line accordingly so we can prioritise your request.
sales@eazyhosting.ukWhen you can reach us
Support Hours
| Support availability | ||
|---|---|---|
| Phone support | Monday – Friday, 9:00 am – 5:30 pm | Phone & Ticket |
| Email support | Monitored outside phone hours | Email & Ticket |
| P0 / P1 critical incidents | 24 hours a day, 7 days a week | Email & Ticket |
A P0 incident is a complete service outage affecting your live site or email. A P1 incident is a severe degradation with no workaround. For all other queries, standard response times apply during phone support hours.
Self-help resources
Before raising a ticket, it's worth checking our Frequently Asked Questions page — most common queries about domains, hosting settings and billing are answered there.
Once logged in, your control panel gives you direct access to manage your domains, email accounts, databases and hosting packages without needing to contact us.
Browse FAQs Control PanelMoving from another host?
Review the migration checklist before changing DNS or cancelling your old hosting.
Website Migration SupportTransferring a domain?
Check auth codes, IPS tags, nameservers and MX records before starting the transfer.
Domain Transfer SupportSetting up email?
Get the basics right for mailboxes, webmail, IMAP, MX, SPF, DKIM and DMARC.
Email Setup Support